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TERMS AND CONDITIONS

Please allow at least one working day lead time for your flowers to be made for collection or delivery, these are made fresh to order. (Telephone if you would like to check availability for last minute flowers)

Products on sale are subject to availability. 

Every arrangement is unique but will follow a specific design.

Please note that we make every effort to use seasonal flowers but individual stems may vary from those shown due to availability. We love to use locally grown flowers but this is not always achievable during certain times of the year. We will ensure that your flowers and foliage will be similar in pallet, quality and value.

Fresh flowers ideally should be positioned away from direct sunlight to avoid wilting. Dried flowers should be displayed away from direct sunlight as this may cause fading and do not require water. All flowers are inedible and some products may be harmful.

DELIVERY

Doorstep deliveries are available Monday to Sunday. (Closed on Wednesday)

Deliveries usually take place before 10am or after 4pm.

Collections are between 10am and 4pm.

Free Ironbridge and surrounding area delivery within a 4 mile radius and

£4.99 delivery charge up to a 10 mile radius of Ironbridge.

Please get in contact if you wish to use our delivery service outside of the above area at an additional cost. 

COLLECTIONS

Collections are available from the studio shop. We kindly ask that you check our opening hours and confirm your collection time. 

RETURNS POLICY

We do hope that you love your flowers and hope that you do not have a problem, but just incase please email nettieofthegorge@gmail.com with attached photographs without delay and we will be in touch ASAP.

 

Flower order cancellations accepted up to 48 hours of delivery or collection date to receive a full refund. Workshop cancellations only accepted 2 week's prior to event date, as all materials will be allocated to your booking.

PAYMENT METHOD

Payments accepted via the website, credit card, bank transfer or cash.

PRIVACY POLICY

Your privacy is extremely important and your details will be protected.

Your personal data will on be used for through the order/payment process, consultations, responding to any of your queries and if you have opted to the email subscription service.

If you no longer wish to subscribe to our emails please get in touch nettieofthegorge@gmail.com and you will removed from this service without much delay.

We are committed to protecting your privacy.

COVID-19

Your safety is absolutely paramount.

Deliveries, payments and collections can be contactless and social distancing is always respected.